Frequently Asked Computer Questions
Where can I purchase computers and computer supplies on campus?
The computer store offers discounted hardware from various vendors, educationally priced software and other computer supplies. It is located in the Emory Bookstore in Dobbs University Center. Their phone number is 404.727.6222.
What computers and software programs are recommended by Emory?
Emory has recommendations for student computer and printer purchases, off-campus connectivity, operating system requirements, and software. On-campus networking software known as Emory OnLine is available for free upon arrival in August. It can be obtained from the Software Distribution Center located in 230 Cox Hall.
Where can I get help with a computer question?
A Customer Support Center is available seven days a week to answer student questions about information technology and computing at Emory. Located in 230 Cox Hall, it provides walk-up service, a fully-staffed hot line (404.727.7777), and the Software Distribution Center.
Where can I go for help with a computer virus?
Walk-in support service to scan and clean your computer and install the latest Emory supported anti-virus software is provided at The Clean Room, located on the 2nd floor of Cox Hall off the back hallway (follow the signs). You can also make an appointment by calling 404.727.5093.
How do I get an email account?
New students are given their accounts and Network ID during orientation sessions. This provides the student with access to several online services, particularly Learnlink, which is Emory's combined email and conferencing system that serves as a communication tool for both academic and extracurricular activities and Opus where students can register for classes, see their class schedule, drop/add classes, change their addresses, obtain grades, and access their financial accounts.
How do I change my Network ID password?
After obtaining the assigned password, students are strongly encouraged to change their passwords to comply with the following rules:
- be 6-8 characters in length
- not be an actual word found in the dictionary
- not be your name
- have a numeric character but not be the first character in the password
What if I forget my password?
If you can’t remember your password, you may call the Help Desk at 404.727.7777 to have your password reset.
How do I configure my laptop for wireless connectivity?
Wireless internet connectivity is available throughout the new classroom building and in most parts of Pitts Library. To connect, you may access instructions online.
Where else can I go to use a computer if CST Media's lab is full?
A number of computer labs are available. Two of the largest labs are the Cox Hall Computing Lab located on the second floor of Cox Hall and the InfoCommons, which is on the second floor of Woodruff Library. In addition, more than 80 kiosks are available across the campus for Emory's faculty, staff, and students. They're located in Brooks Commons of Cannon Chapel, upstairs in the Pitts Library, Cox Hall, Dobbs University Center, North Decatur Building, Oxford College Residence Halls, Rich Building, White Hall, and Woodruff Library.